Understanding User Roles & Permissions in Workwisely

Types of Roles

ADMIN HELP CENTER · ROLES & PERMISSIONS

Types of Roles

The predefined roles that ship with Workwisely — what each role can see, edit, and approve across the system.

Reference · 6 built-in roles
Before You Begin
Know who does what
Use this reference before assigning roles or creating custom ones so each person gets exactly the access they need — no more, no less.
What You'll Learn
Role hierarchy & scope
How each built-in role is scoped — from Super Admin's full control down to Employee's self-service-only access.
📌 Key Rule
Only the Super Admin can manage the Roles module. Even Admin-level users cannot modify role definitions — by design.

The system includes predefined user roles by default.

Super Admin

A Super Admin holds the highest level of access and control across the entire system. They have unrestricted access to all modules, including employee records, payroll, attendance, leave management, and system configurations. Additionally, only the Super Admin can manage Roles & Permissions, allowing them to define and control access levels for other users within the organization.

Admin

An Admin has comprehensive access to all modules. However, Admins do not have access to the Roles module, which is exclusively managed by the Super Admin.

Service Provider/Entity Admin

Service Provider or Entity Admin has administrative access to manage HR operations within their assigned entity or organization.They can oversee employee records, attendance, leave management, and other HR functions specific to their entity.However, their access is limited to their designated scope and does not extend to system-wide configurations or roles management, which are controlled by the Super Admin.

Employee Admin

An Employee Admin has access to manage employee-related data and processes, including employee profiles, job details, attendance,exit and leave records. They can update employee information, handle approvals, and ensure compliance with company policies. However, their access is limited to employee management functions and does not extend to system-wide configurations or roles management, which are controlled by the Super Admin.

Manager

A Manager has access to oversee and manage their team's data and activities. This includes approving leave requests, monitoring attendance, managing shift schedules, evaluating performance, and handling resignation or other approvals for their direct reports. Managers also have visibility into their team's records while maintaining limited access to organization-wide settings. Their role ensures smooth workflow management and compliance with company policies.

Employee

An Employee has restricted access to view and manage their own information. Employees can check their profile details, submit leave requests, view attendance records, download payslips, and apply for approvals such as shift changes or travel requests. Access is limited to self-service functions, ensuring that employees can interact with the system without modifying sensitive organizational data.


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